Q: I'm not really sure what kind of iPod I have. It is white. and has 160GB. Anyway, the problem is - is that it won't charge. I've tried several different charging cables, and not one of them have worked.

A 160GB is usually a 6th or 7th gen Classic. Send it in under the free diagnostic anyway, we'll identify the model, find out whether it's the port or the battery and quote before any work. If you decline, no bench fee, just return shipping.